SEQRA POLICY
Refunds, Cancellations and Disputes Policy
Version 2026-09-28-pilot.2 · Effective 28 September 2026Refund requests and approvals
A Client or Provider may request a refund through the Project support path. Only an authorised party or support role may approve execution. Full and partial refunds must reference the authoritative settled payment and cannot exceed its refundable balance.
Costs and reversals
The SeQRa pilot fee is 0%, so no SeQRa application fee exists to refund. Stripe processing-cost treatment follows Stripe’s current rules. Direct-charge refunds are made against the connected account; transfer reversal applies only if a future approved charge model actually creates a separate transfer.
Cancellation, disputes and chargebacks
Project cancellation does not automatically reverse a payment. Card disputes and chargebacks are decided through Stripe/card-network processes. Parties must provide accurate evidence by the displayed deadline. Disputes may restrict balances or payouts and can create negative balances according to the approved Connect responsibility configuration.
Rights and escalation
Nothing limits non-excludable Australian Consumer Law rights. Escalations: Pilot support contact to be confirmed before live activation.