SEQRA POLICY
Terms of Use
Version 2026-09-28-pilot.2 · Effective 28 September 20261. About these Terms
These Terms form a binding agreement between each person or Business using SeQRa (you) and Legal entity to be confirmed before live activation (SeQRa, we, us or our). Contact: Legal contact to be confirmed before live activation. They apply to the website, applications, project workspaces, records, messaging, payment interfaces and related services we provide (Platform).
The Privacy Policy, Payments, Fees and Payouts Policy, Refunds, Cancellations and Disputes Policy, Acceptable Use Policy and any applicable Pilot Program Terms form part of these Terms. If a specific written SeQRa term conflicts with these Terms, the more specific term applies to that subject. An underlying services contract between Platform users remains separate.
2. An industry-neutral technology platform
SeQRa is a technology platform that helps independent businesses and their clients organise projects, document stages, exchange evidence, record decisions and initiate payments through third-party payment services. SeQRa may be used for software, creative, consulting, professional, trade and other lawful services. It is not limited to construction.
SeQRa is not the provider of the underlying work, a party to the underlying services contract, an employer, labour-hire provider, partner, joint venturer, agent, broker, insurer, guarantor, certifier or fiduciary of any Provider or Client. Nothing on the Platform creates one of those relationships. Users contract with each other directly for the underlying work.
3. Defined user roles
A Provider is the independent Business offering or performing underlying services. A Client is the person or Business engaging the Provider. A Business Owner or authorised team member acts for the relevant Business. A Project is a Platform workspace and record; it is not itself the parties’ complete underlying contract unless they expressly make it so outside SeQRa.
A person acting for a Business represents that they have authority to bind that Business and manage its Platform account, projects and payment settings. References to you include the Business for which you act where the context permits.
4. Eligibility and registration
You must be at least 18, legally capable of entering a contract, provide accurate and current information, use your genuine identity and Business details, and keep your login credentials and authentication methods secure. You must promptly update information that becomes inaccurate.
Providers must complete the registration, Business and Stripe onboarding steps made available by SeQRa. Stripe verification, a profile badge or Platform access does not mean SeQRa endorses, licences, insures, accredits or guarantees a Provider. Each user remains responsible for the registrations, qualifications, licences, insurance and permissions applicable to their own activities.
6. The underlying services remain between users
The Provider and Client are solely responsible for agreeing the scope, price, milestones, delivery standards, timing, variations, intellectual-property treatment, confidentiality, taxes, warranties, cancellation rights and all other terms governing the underlying services.
SeQRa does not negotiate those terms, supervise performance, inspect or certify work, determine whether contractual obligations have been satisfied, or provide legal, financial, tax, accounting, insurance or professional advice. Platform templates, labels and workflow prompts are administrative tools only and must be checked by the parties for their circumstances.
7. Project Plans, stages and approvals
Providers may submit Project Plans, stages, work items, dates and payment allocations. Clients must review them carefully before acceptance. Each party is responsible for ensuring the record accurately reflects what they intend.
A Client’s stage approval records the Client’s instruction within SeQRa and, where the payment workflow states this clearly, may authorise the associated payment or release step. Approval is not an inspection certificate, legal certification, warranty by SeQRa or determination that the Provider has complied with the underlying contract or applicable law.
A Provider submission, Client response, checklist update, upload or status label is a statement by the relevant user—not a statement or guarantee by SeQRa. Users must raise errors before approving or initiating a payment wherever reasonably possible.
8. Electronic communications and records
You consent to receive Platform notices, project invitations, records, policy publications and transaction communications electronically. You must maintain a working email address and review important in-product notices.
SeQRa records timestamps, identities, policy versions, Project Plan revisions, approvals, evidence references, payment events and audit information. Subject to applicable law, you agree that these electronic records and actions may be used as evidence of Platform activity. They do not prevent either party from proving an error, fraud, unauthorised use or other relevant fact.
9. Stripe and direct-charge payment model
Payments are processed by Stripe under Stripe’s own terms. A Provider must maintain an eligible Stripe connected account. Stripe may require identity, Business, bank, tax, risk and compliance information and may suspend, delay or refuse services independently of SeQRa.
The approved SeQRa model uses direct charges on the Provider’s connected Stripe account. The Provider is the merchant and intended recipient of the project payment. SeQRa supplies technology and payment instructions but does not receive, possess, safeguard, pool or hold Client project funds and does not operate a bank account, trust account or escrow service for those funds.
Card details, bank credentials and Stripe identity-verification documents are collected on Stripe-hosted or Stripe-controlled surfaces. SeQRa receives limited account, capability and transaction metadata needed to operate and support the Platform.
11. Fees, taxes and invoices
The Raj pilot SeQRa platform fee is 0%. Stripe may charge the Provider its own processing, payout, dispute, refund, currency-conversion or other fees under Stripe’s terms. Any future SeQRa fee requires advance disclosure and acceptance and will not be introduced silently.
Providers are responsible for pricing, GST and other taxes, invoices, receipts and reporting relating to their underlying services. Clients are responsible for taxes and reporting applicable to them. SeQRa does not determine the tax treatment of a Project or payment.
12. Refunds, cancellations, chargebacks and disputes
Project cancellation does not automatically refund or reverse a payment. Refund requests and approvals follow the Refunds, Cancellations and Disputes Policy and the parties’ underlying agreement. Refunds cannot exceed the authoritative refundable balance and may remain subject to Stripe’s processing-cost treatment.
Stripe and card networks determine card disputes and chargebacks under their rules. The Provider is responsible for responding with accurate evidence by applicable deadlines and for fees, reversals or negative balances allocated to its connected account under the approved Stripe configuration. SeQRa may preserve and provide authorised Platform records to support administration of a dispute but does not decide the underlying contractual dispute.
13. User content and evidence
You retain ownership of content you upload. You grant SeQRa a non-exclusive, worldwide, royalty-free licence for the period reasonably required to host, copy, secure, scan, transform, display and disclose that content solely to operate, protect and improve the Platform, comply with law and exercise rights under these Terms.
You represent that you have authority to upload and share the content with the intended recipients and that doing so does not breach privacy, confidentiality, intellectual-property or other rights. Do not upload unnecessary identity documents, payment credentials, highly sensitive information, malware or unlawful content. Content may be quarantined, restricted or removed where reasonably necessary for safety, security or legal compliance.
14. Privacy, confidentiality and project information
Personal information is handled as described in the Privacy Policy. Users must handle information received through SeQRa only for the authorised Project or Business purpose and must use reasonable safeguards against unauthorised access, use and disclosure.
Private Project information is visible only through authorised access controls, but no internet service is risk-free. Users should keep independent copies of information they are legally or operationally required to retain and must not treat SeQRa as their sole document archive.
15. Acceptable use and prohibited conduct
You must comply with the Acceptable Use Policy and all applicable laws. You must not use SeQRa for sham or unlawful transactions, payment-card misuse, fraud, money laundering, sanctions evasion, impersonation, harassment, infringement, malicious code, unauthorised surveillance, data scraping, access-control circumvention, artificial Trust manipulation or interference with the Platform.
You must not describe SeQRa as holding project money in escrow, guaranteeing payment or performance, certifying work, or acting as a party to an underlying services contract.
16. Trust information, reviews and directory content
Trust indicators, timelines, reviews, profiles and badges reflect limited recorded Platform information. They are not credit scores, background checks, professional endorsements, guarantees of identity or future performance, or substitutes for a user’s own enquiries.
Users must provide honest, relevant and lawful reviews and reports. SeQRa may moderate, restrict or remove public content and may preserve an audit record. We do not promise to resolve factual or contractual disagreements between users.
17. Third-party services
SeQRa depends on third parties including Stripe, hosting, storage, email, monitoring, security and scanning providers. Their separate terms, privacy practices, service limits and availability may apply. SeQRa is not responsible for a third party’s independent acts or omissions except to the extent SeQRa remains legally responsible for choosing, instructing or managing that provider.
Links to third-party sites are supplied for convenience and do not constitute endorsement. Users are responsible for reviewing and complying with applicable third-party terms.
18. Platform intellectual property and feedback
SeQRa and its licensors retain all rights in the Platform, source code, designs, databases, documentation, branding and generated system materials, excluding user content. Except as permitted by law, you must not copy, reverse engineer, resell, sublicense or create a competing service from protected Platform materials.
If you provide suggestions or feedback, you grant SeQRa a perpetual, worldwide, royalty-free right to use it without restriction or payment, provided we do not publicly identify you without permission.
19. Availability, maintenance and changes
We aim to provide a reliable Platform but do not promise uninterrupted, error-free or permanently available service. We may perform maintenance, correct errors, change features or discontinue non-essential functionality. Where reasonably practicable, we will give advance notice of a material change affecting active Projects or payments.
We may preserve payment processing, refunds, webhook handling, reconciliation, audit and legally required records even while other access or features are suspended.
20. Suspension and termination
We may restrict or suspend access or new-payment creation where reasonably necessary for security, suspected fraud, unlawful use, sanctions, payment risk, a serious breach, third-party requirements or protection of users or the Platform. Where appropriate and lawful, we will give notice and a reasonable opportunity to respond.
You may stop using SeQRa, but closure does not erase accrued obligations, completed transactions, chargebacks, refunds, disputes or records we must retain. Terms concerning payments, content licences, confidentiality, intellectual property, liability, indemnities, records and disputes survive termination to the extent necessary.
21. Your responsibility and indemnity
To the extent permitted by law, you are responsible for loss, claims and reasonable costs to the extent caused by your breach of these Terms, unlawful conduct, infringement, unauthorised content, misuse of payment instruments, or the underlying services you provide or procure.
You indemnify SeQRa and its personnel against third-party claims to that extent, but not to the extent the claim was caused by SeQRa’s negligence, wilful misconduct, breach of law or breach of these Terms. SeQRa must take reasonable steps to mitigate loss and allow you reasonable participation in the defence of an indemnified claim.
22. Disclaimers and Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
Subject to those non-excludable rights, SeQRa does not warrant the quality, safety, legality, accuracy or completion of underlying services; a user’s identity, authority or conduct; that a payment will not be disputed or reversed; or that a Provider will receive a payout by a particular time. Users must make their own commercial and professional assessments.
Where SeQRa is legally permitted to limit a remedy for failure to comply with a statutory guarantee relating to services, our liability is limited, at our option, to supplying the Platform services again or paying the reasonable cost of having them supplied again.
23. Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, except where such loss cannot lawfully be excluded or was reasonably foreseeable and directly caused by that party’s fraud, wilful misconduct or breach of a non-excludable obligation.
To the maximum extent permitted by law, SeQRa’s aggregate liability arising from the Platform in any 12-month period is limited to the greater of the SeQRa platform fees actually paid by the claimant in that period and A$100. This cap does not apply to liability that cannot lawfully be limited, or to SeQRa’s fraud or wilful misconduct.
24. Complaints and user disputes
Platform complaints should first be sent to Pilot support contact to be confirmed before live activation with enough information for us to investigate. We will acknowledge and assess complaints within a reasonable period, taking account of urgency, payment deadlines and legal obligations.
Users should first try to resolve disputes about underlying services directly and preserve relevant Project records. SeQRa may provide administrative support or records but is not obliged to mediate, arbitrate or decide the dispute. Nothing prevents a party seeking urgent relief or using a regulator, tribunal, court or other remedy available by law.
25. Changes to these Terms
Each publication has a version and effective date. We may update these Terms for legal, security, operational or product reasons. We will not retrospectively rewrite a version already accepted. Material changes require notice and fresh acceptance where appropriate, including before further live financial activity.
26. General
If a provision is unlawful or unenforceable, it is read down to the minimum extent necessary or severed without affecting the remaining provisions. A failure or delay to enforce a right is not a waiver. You may not transfer your account or these Terms without our written consent; SeQRa may transfer these Terms as part of a genuine restructure or sale if user rights are not materially reduced.
These Terms and the incorporated policies are the entire agreement about access to the Platform, but do not replace the separate underlying agreement between Provider and Client. Headings assist reading and do not limit interpretation.
27. Governing law
Governing law and jurisdiction to be confirmed before live activation. Subject to any non-excludable right to bring a claim elsewhere, the parties submit to the courts and tribunals having jurisdiction there. Questions about these Terms may be sent to Legal contact to be confirmed before live activation.